Is that really your name?
Yes. We're polite, professional and persistent, right up until politeness stops working. Then we're the other thing.
Are you lawyers?
No. We're consumer advocates. We don't give legal advice, and if your situation needs an attorney, we'll tell you plainly.
Do I need a computer or smartphone?
Not at all. Call us, and mail copies of your paperwork if that's easier.
What if you can't fix it?
[YOUR POLICY — e.g. partial refund, no results fee, or a referral.]
Will this make the company mad?
Probably. That's rather the point. But we stay factual and professional in every call and letter.
Can I hire you for my parent?
Yes. We'll need your parent's own written authorization, and we'll keep you both in the loop. More for families.
Will you ask for my passwords or bank logins?
Never. We act only with your written authorization, and never need access to your accounts.
Still wondering?
Call and ask. A real person answers.